What is Medical Alert System?
Medical Alert system AKA Personal Emergency Response System (PERS) is a console that has a “Help” button. Once you push this button you will get connected to our live operator who will assess your emergency and call for help.
How Medihill Alert Works?
In-Home PERS connects you to our operators and then we send help to your address that is registered for your system. Portable PERS also connects you to our operators and then we send help to your exact location provided by our GPS tracking technology.
What is the difference between in-home and portable systems?
While In-Home system works at one location where you set it up. Portable Emergency Alert devices can be used anywhere nationwide. Our operator will receive your location by GPS/Wifi technology built-in to our Portable devices.
What is the difference between Landline and Cellular Plans with In-Home systems?
Landline system has to be connected to a phone line jack and active phone service must be available. Our system will you this line only when emergency alert is activated.
Cellular system has its own built-in wireless connection and can be based anywhere around the house (No phone line needed).
How do I talk to the operator?
You will speak through a two-way voice communication system that is built-in into our Emergency Alert Device. If for any reason, you are not able to talk we will try to call you phone first before dispatching for an emergency.
How long does it take to connect to an operator?
Medihill® is the only company who will connect you in under 30 seconds and we always upgrade to use the latest technology and connect faster. Our average connection time is about 22 seconds.
Can I use my Medical Alert at Night?
Yes, our highly trained operators are available 24/7 every day including weekends and holidays.
If I push the button will the operator immediately call for help?
No, first we will try to determine type of emergency by talking to the user. If we do not get an answer, then we will send emergency help to the current location right away.
How will the operator know who I am?
Your Medihill Medical Alert System will be programmed to your name, phone number, address and other relevant information. Once you push the “Help” button from your device, our operator will receive this information and send for help to your exact location and notify anyone that you wish.
How will the operator know where I am?
For In-Home PERS we will use the address that you have provided. For Portable PERS we will use GPS technology to find your exact location.
What if my personal information changes?
If your personal information (phone, address, contacts) has changed, please notify our customer service team promptly at 1.855.633.4445 or service@medihill.com to update our systems. Otherwise, we might not be able to properly direct assistance to you in case of an emergency.
Will/Can an operator contact my family?
Yes, you give us a list of people to contact in case of emergency and our operators will reach out to call, text or email anyone you choose.
What happens if I push the button by accident?
Wait until you get connected to an operator. Tell us that you are OK and do not need help.
