Is there a long-term contract?
No our service can be on a month-to-month basis but the longer period of time you sign up for the rates are better. So you would find that quarterly, semi-annual or annual rates would be less expensive than the monthly rate you would pay.
What is the cancellation procedure?
If you would like to cancel our service for any reason, please send us a notice in writing or by email service@medihill.com or call 1-855-633-4445. Once we receive the notice, we will stop the monitoring service at that time.
We will also provide you with a Return Authorization Number (RAN) number which gives you the ability to return the equipment to us. Once we receive the equipment back in our possession, and in proper working condition, we will terminate the account without any fees.
If a refund is due to you, it will be processed at that point in time.
If more than one family member gets one of your emergency alerts, will I be able to get a discount on the service?
If you are getting more than one device for people in your family, we will arrange to give you a discount of 5% for each of the services your family members would be enrolling for.
Are there any senior organization discounts?
Please, email at service@medihill.com or call 1-855-633-4445 to find if your senior organization membership is qualified for a discount.
Are there any hidden fees?
No, you pay only for the monthly service you have signed up for.
Can my fees change?
Your fees will never change unless you want to upgrade/downgrade your service or add other features like fall detection, protection plan, telehealth e.t.c
*If you use Promotional Codes that provides only single discount or a trial period then your fee will become regular price after that initial purchase.
Will I be charged more money if the button gets pushed more frequently?
Absolutely not. Our only goal is to keep you safe! Your fees are not affected and will not go up if you push the button more frequently.
Is there a trial period?
Yes, you can return the equipment within 30 days for full refund.
