Do I own this equipment?
No, the way our service works is that we are renting the Emergency Alert equipment to you for a specified period of time and you are being charged only for the particular type of service you signed up for which is why we need to receive the equipment back in working condition before the service can be completely terminated.
None of the Accessories that are paid for need to be returned. Only main PERS unit.
Do I need a phone line in order to use your services?
No, it can work with cellular service in the area. Both Medihill In-Home PERS with cellular service and Portable units use their own wireless network connections.
Do I need to get another landline just for Medical Alert?
No our PERS will be able to use your existing Landline. However, if you have home service which utilizes voice over IP services like Vonnage, then your landline will not work. In that case, you could order IN-Home Cellular Plan which would access cellular service or use one of our portable GPS units as they work independently. So if you chose cell service, you would not have to have a landline.
Is In-Home Landline going to interface with my home phone line?
No, our equipment work independently. If you choose the Cellular service, then you will not need to have a Landline or any other phone connection.
Does Medihill offer service in my area?
Medihill service will work anywhere in the United States with a landline. Wireless services depend on AT&T / T-Mobile / Verizon coverage in the area.
Medihill Coverage Area.
A&T Coverage Map.
Should I test my equipment regularly?
The equipment should be tested at least once a month. Once you actually connect with one of our operators, just tell them that you are testing the equipment. In addition, we ourselves send a silent signals to your equipment regularly to make sure that it is working properly.
How can I wear a pendant?
In-Home pendant can be worn around the neck or as a bracelet on the wrist.
Portable pendant can be worn around the neck or clipped to the belt.
What is the battery life of a Pendant?
Usually the battery life of a Pendant is about five years. Test the pendant regularly and if it stops working, it will be replaced at no charge to you.
What will happen if I lose electrical power?
Our In-Home PERS has 24 hours backup battery so you will be covered for one day.
Will someone be able to see my location with portable PERS?
Once you are outside, the mobile device has GPS technology but it remains passive (meaning it is not turned on) until you push the button or an emergency arises. Only then will our service turn on the GPS to find where you are located.
Where do I return equipment?
View our Shipment And Returns policy
